FAQ
Where is my order?
Your order will be dispatched within 24 hrs of receiving it. It may take a bit longer than usual on certain scenarios. You will get regular updates & tracking details once you have placed your order via mail and text messages to let you know about the status of your order.
Kindly always also check your Junk/Spam folder as our mail might end up there depending on your mailbox setting.
How long will it take for my order to ship?
Your order will be dispatched within 24 hrs of receiving it. It may take a bit longer than usual on certain scenarios. The shipping time will depend on if you choose standard or express shipping
Can I track my order?
Yes, you will get regular updates & tracking details via mail and text messages to let you know about the status of your order. Kindly always also check your Junk/Spam folder as our mail might end up there depending on your mailbox setting.
Do you ship internationally?
Yes, we do ship Internationally you can visit our Global website Capes Global.
Can I cancel my order after placing it online?
Yes, you can cancel it directly from our website until it is shipped from our warehouse, which is 4-12 hours after you place your order (not including weekends & holidays). Unfortunately, you cannot cancel it once it is shipped.
I can’t find a Capes Skin / Case for my device on your website, what should I do?
Chances are we are already working on it. Just drop in your device details in this form - Device Not Found?
Can I return or exchange my order after I have received it?
We always aim to make sure our customers love our products, but if you do need to return or exchange an order, we’re happy to help. Kindly use the return and exchange page for the relevant information and process.