For Domestic Orders

We do not offer refunds on our products. However, we are happy to provide store credits or facilitate an exchange for a different product, subject to the conditions outlined below.

EXCHANGE POLICY:

• Timeframe: Size exchanges are allowed within 7 days of receiving the order, provided the product is unused and in good condition.
• Reverse Logistics Fee: A minimal reverse logistics fee of ₹99 applies for a reverse shipping from our end.
• Processing: Exchange orders are dispatched after receipt and verification of the reverse shipment.
• One-Time Exchange: Returns or exchanges are applicable only once for the original order.
• Store Credit Adjustment: If the exchange product has a lower value, the difference will be refunded as store credit.
• Easy Process: You can contact us directly along with the order details & get your exchanges processed sooner.
• Skins Exchange Policy: Skins must be unused, untampered, and returned in their original condition.
  Returns or exchanges for skins will follow stricter verification.

RETURNS POLICY:

• Timeframe: Returns are accepted within 7 days of receiving the order. Products must be unused and in good condition.
• Reverse Logistics Fee:
  • Store Credit Option: ₹99 will be deducted from the product amount, and the credit will be processed within 48 hours after reverse pickup.
• Non-Refundable Items: Shipping charges are non-refundable.
• Product Condition: Items must be returned in the same condition as shipped. Poor condition or tampering voids eligibility for a refund.
• Freebies: All freebies must be returned with the product; otherwise, the cost of the freebies will be deducted from the refund.
• One-Time Return: Returns or exchanges are applicable only once for the original order.
• Skins Policy: Skins must be unused, untampered, and returned in their original condition.
  • Returns or exchanges for skins will follow stricter verification.
• Black Friday Sale: For orders placed during sales, the discount will be adjusted based on the number of products returned.
• Payment Type: Refunds will only be issued to the original payment method for prepaid orders. For COD (Cash on Delivery) orders, returns will be eligible for store credit only and not a refund to the original account.
• Easy Process: You can contact us directly along with the order details & get your returns processed sooner.

CANCELLATION POLICY:

• Cancellation Policy for Pre-Paid Orders:
  Pre-paid orders cannot be cancelled after dispatch. If the order is cancelled after being dispatched, a cancellation fee of ₹99 will be charged.
• Note: Please be advised that any partially paid orders that are rejected by the customer are non-refundable.

DEFECTIVE/WRONG/MISSING PRODUCT:

• Claims are accepted within 7 days of receiving the order.
• Resolution: A replacement shipment or gift card will be issued (no refunds).
• Unboxing Video Required: Claims must include an unboxing video; queries without one will not be considered.
• Contact Us: You can contact us directly along with the order details & get your order processed sooner.

 HOW DO I INITIATE AN EXCHANGE OR RETURN?

 

Please get in touch with us if you have any further questions.